Delivery & Shipping

1- The delivery address can be changed after placing the order through customer service (before the shipment moves to the customer from the final delivery point).

2- Delivery time (3 to 5 working days), all times excluding holidays and public holidays.

3- The shipping cost may vary depending on the delivery location, the weight of the shipment and the number of pieces, you can see the cost when adding the products to the shopping cart and before completing the order.

4- If our delivery of the product is delayed for reasons beyond our control, we will contact you as soon as possible to let you know, and we will take steps to minimize the consequences of the delay in delivery.

5- The Products become your property and responsibility once we have delivered them to you at the delivery address and you have paid for them in full.

6- The company has the right to cancel the purchase order in case of procrastination or postponement of delivery (for more than 3 delivery attempts) and the value of the product will be refunded in the case of prepayment by the same method of payment.

7- The company has the right to postpone the delivery of the shipment if the customer does not respond to the company representative's call (for more than 3 call attempts).

8- In the event that the customer is unable to make the coordinated delivery, a new delivery date will be set after the customer communicates with the customer service department.

9- We have the right to cancel your order in the following cases:-

* Failure to pay the value of purchases when due.
* In case of stock out of stock.

Within 30 Days :

The consumer has the right to replace or return the product and refund its value within 30 days of the date of purchase if it is marred by defect or not conforming to the specifications or for the purpose for which it was contracted, in accordance with the instructions of the Egyptian Customer Protection Agency (article 21 of the law) and the consumer must submit the purchase invoice in addition to all the belongings of the device and packaging of the device.
After 30 days, the consumer will not have the right to claim the replacement or return of the product and refund its value and the consumer must return to customer service to submit a maintenance order for the product.

Within 14 Days :

The consumer has the right to replace or return the item with the refund of its cash value, without giving any reasons and without incurring any expenses within 14 days of receipt ( except for Personal Care Products ) - Article 17 of the Law - without violating any legal guarantees or conditions with the following charges:
1. If the item is not in the same condition as it was at the time of sale for a reason due to the consumer. (Not used, in the same condition as packaging).
2. If it is one of the goods that are manufactured based on special specifications specified by the consumer.
In case the product is in the same original condition:
1. In case the customer does not want the product and wants a full refund, the order will be received from the customer after confirming the purchase invoice and the status of the product and the full amount will be refunded to the customer.
2. For air conditioning, the amount of 300 pounds is deducted for the transfer of the device to the customer and return to the device again.
3. The amount is refunded to the customer in the same way the payment method that the customer used for the completion of the purchase process with the customer incurring administrative expenses of 2.5% of the value of the device for the benefit of the electronic payment service providers.

In the case of the product other than the original condition specified by the law, and the customer's desire within 14 days of receiving the product in the refund of the device or refund its value, the customer is not entitled according to the law to request a refund of the value or return the device, but an exception on this legal material is a replacement of the product or refund of its value with the customer bearing 5% of the value of the product for packaging in the case of the products in general. In addition to 300 pounds in the case of air conditioning with the consumer's tolerance of the administrative expenses mentioned in the previous point.

Delivery & Shipping