Terms Conditions

Your use of the Castle website (castle.eg) constitutes your acceptance of all the terms and conditions of this current agreement. If you do not agree to them, you may not use this website.
Castle, or its representative or representative in managing the website, reserves the right to change or modify portions of the website's provisions or terms of use, or to add or remove information therein as necessary. These changes will become effective upon posting on the website without prior notice.
Please review the terms and conditions of use regularly for any updates. Your use of the website after the posting of changes to these terms and conditions of use constitutes your full (non-informed) acceptance of those changes.
In order to protect the interests of our valued customers, minors under the age of 18 should be under the supervision of a parent, sibling, or other legal guardian. Castle reserves the right to terminate the account of any member under the age of 18 and to liquidate their financial accounts immediately upon closure. All applicable laws regulating online commerce must be adhered to.
No person may use the site if their membership with Castle.eg has been canceled.
No member or organization may open two accounts simultaneously for any reason. The site administration reserves the right to freeze both accounts or cancel one of them, subject to the obligation to settle all accounting transactions before closing it.
This site grants customers a non-transferable and non-revocable license to use the site under the specified terms and conditions. The purpose of this license is to shop.
Comments or opinions expressed on this site are the views of the author and do not reflect the views of the company.
Browsing the site does not require registration or a phone number.

Registration Controls:
Upon submitting your registration application for membership on the site, you are required to provide specific information and choose a username and password to use when accessing the site. Upon acceptance of your registration application, you are deemed a member of the site and agree to be responsible for maintaining the confidentiality of your account information and password, and to determine who is authorized to access and use your account on the site. You agree to notify Kassel of any unauthorized use of your login or account information or any other breach of your confidential information.
The site will not be liable in any way for any loss you may incur, directly or indirectly, morally or financially, as a result of disclosing your username or password.
The customer agrees to register the required information, provided that it is accurate and correct.
The customer is responsible for all activities that occur on their account using their password.
During the registration process, the customer agrees to receive promotional emails from the site. You may later opt out of receiving these emails. You are responsible for maintaining your use of the Site with integrity and diligence, and you are obligated to compensate Castle for any direct or indirect losses that may result from any legitimate or illegitimate, genuine or authorized use of your account on the Site, whether authorized by you or not.
You will be obligated to maintain and promptly update your registration information to keep it true, correct, current, and complete. If you disclose information that is false, inaccurate, incomplete, or otherwise in violation of the User Agreement, Castle.eg has the full right to suspend, limit, or cancel your membership and account on the Site, without prejudice to Castle.eg's other rights and legitimate means of exercising its rights.

Privacy and Data Protection:
Castle.eg is committed to treating your personal information and contact details with complete confidentiality. Castle.eg is not responsible for the security of any links outside the Site, and if the link address is displayed on Castle.eg pages that display its products on third-party pages, castle.eg does not guarantee that they are free of viruses or other destructive means. You understand and agree that castle.eg is not responsible for the content or availability of such sites.

User Submissions:
All of your contributions to the Site or anything you provide to us, including, but not limited to, questions, criticisms, comments, and suggestions (collectively, "Submissions"), become our sole and exclusive property and shall not be returned to you in any way. In addition to the rights applicable to any type of submission, once you share your comments or criticisms with us on the Site, you also grant us the right to use the name you display in connection directly with such review, comment, or other content. You may not use a false email address, pretend to be someone else, or attempt to mislead us or any third party regarding the authenticity or reliability of any submission. We may delete or edit any submission, but we are not obligated to do so.

Order Acceptance and Secure Payment:
As specified on the website, each product in a purchase order is sold by castle.eg.
Purchase Order Acceptance: Your purchase order is accepted by us in the form of an email or a call from our customer service team.
Payment is made by credit card – cash on delivery.
In order to process credit card payments, we may require you to open an account with our third-party payment processing companies, including accepting their terms and conditions and providing your details. We will not be liable to you for any damage or loss you may incur as a result.
Purchase Order Cancellation: You may cancel your purchase order immediately before the product is shipped for any reason.

Legal Obligations to Customers:
Comply with applicable laws at all times, legislation, and regulations, including, without exception, all privacy protection legislation, laws, and regulations.
You have full authority and capacity to enter into this agreement and pay the dues in accordance with the terms and conditions contained herein.
If purchasing on behalf of a company they represent, the customer acknowledges that they are doing so on their own behalf and that they will abide by these terms of sale.
The warranty contained in the product purchased is for the companies that own the trademark.

Trademarks and Copyright:
All intellectual property rights, whether registered or unregistered, in the site, and all content and design information contained therein, are our property, including, but not limited to, text, graphics, software, images, video, and audio, and their selection and arrangement, as well as all software compilations, underlying source code, and programs. All contents of the site are also protected by copyright as a collective work under the copyright laws of the Arab Republic of Egypt and international conventions. All rights reserved.

General Provisions:
If you are dissatisfied with any of the products you have purchased through the website, you can contact us via email, our social media platforms, live chat on the website, or by calling our customer service center on the hotline 17199 (+2).

Prohibitions:
When using this website, you agree not to do the following:
Publish, post comments, or upload any inappropriate or prohibited content or materials, including:
Publish false information, comments, inquiries, or news that are false in nature or inappropriate, violate accepted customs and traditions, or contain racist or obscene language.
Attack another user, insult other cultures, or make any other offensive comments.
Publish information that expresses a political opinion or contains content that harms the public interest.
Publish any information that is offensive to public norms, violates traditions and customs, or is offensive to Islamic law, its provisions, and principles. It is also prohibited to insult other religions.
Publish any information that may threaten national security.
Post any information that includes or encourages gambling.
Any dispute or claim arising out of or related to this website shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.
Minors under the age of 18 are prohibited from registering as a user of this website and are not permitted to conduct transactions or use the website.
If you pay for our products or services on our website, the details you are asked to provide will be provided directly to our payment provider via a secure connection.